I cannot add, delete, import, or export a user

An administrator user can use the following procedures to add, edit, or delete a user. 

Creating users 

Editing users 

Deleting users

*Refer to "User Management" in "English_Mirai Translator® Administrator Manual" for information on the above procedures.  

If you are unable to add, delete, import, or export using the above methods, check whether any of the following apply. 

• The maximum contracted number of users has been reached 
• The user email address is incorrect 
• The user is already registered 
• Registered users have a check mark 

Up to 10 administrator user IDs (10 people) can be configured. 

Users assigned as administrators are grayed out in the [User Management] screen and cannot be edited, deleted, imported, or exported. 

• Add/import: 
  When creating a new user, a user cannot be created as an administrator, and an existing user cannot be provided with administrator permissions. The user must first be registered as a user, and then assigned as an administrator on the system settings screen.  
  Assigning administrator permissions to registered users

   

• Deletion process 
  A user assigned as an administrator cannot be deleted. Refer to the following to remove administrator permissions before deleting. 
  Removing administrator permissions from a registered user

   

• Export process: 
  A user assigned as an administrator will not be included in the user list, even if the user is exported. 

<Common error messages (when managing users)> 

If the timing of operations on the same target (user) overlaps between different administrator users (if the operations conflict), the process started later will cause an error.